Industry:
Lifestyle & Fitness
480+ locations across Australia
Company Overview
Viva Leisure, headquartered in Mitchell, Australian Capital Territory, is a leading technology-focused health and leisure group listed on the ASX. The organisation manages a massive national portfolio of over 170 locations, including prominent brands such as Club Lime and Hiit Republic, serving more than 160,000 members across the Australian community.
The Challenge
Before adopting FMClarity, Viva Leisure's facilities management was burdened by a patchwork of fragmented, paper-based systems. As the company expanded rapidly from 29 to over 480 locations, existing manual processes became a significant scalability bottleneck.
This lack of a unified platform created operational inefficiencies, fragmented data, and communication gaps due to a heavy reliance on time-consuming emails and phone calls between managers and contractors.
The Solution
Viva Leisure selected FMClarity for its simplicity and powerful functionality, integrating it to create a single, centralised ecosystem for all facilities management activities. Key features of the solution included:
Centralised Work Requests allowing team members to log work orders in as few as three steps with photos and notes.
Streamlined Communications via a dedicated messaging function that allows direct talk with contractors using @mention features.
Mobile Accessibility empowering maintenance officers to manage and complete tickets directly from their phones without returning to an office.
The Outcome
The adoption of FMClarity led to quantifiable operational successes and a high team adoption rate. Significant results included:
Substantial Time and Cost Savings: Saving 25,855 minutes (431 hours) and approximately $13,000 in just eight weeks.
Improved Communication Flow: Over 9,110 messages exchanged through the platform, drastically reducing reliance on emails and calls.
Enhanced Empowerment: Facility managers now have full control and a single point of reference, allowing them to focus on strategic tasks.
High Engagement: Raising over 3,440 internal and 1,672 external work orders in the initial implementation period.
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