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GenU Introduces Game-Changing FMClarity

GenU Introduces Game-Changing FMClarity

GenU has unveiled its collaboration with FMClarity (FMC) to bring the management of its ~200 strong property portfolio to the next level.

GenU is a merger of two trusted and respected organisations, Karingal and St Laurence, and has over 60 years of history in creating and delivering innovative services and support in disability and   aged care.

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Requiem for the Cleaners – On So-Called Soft Services

Requiem for the Cleaners – On So-Called Soft Services

Mankind has endless capacity for speciation. We simply cannot resist the urge to define one thing without contrasting it with another, and often in a way that is implicitly judgmental. Sometimes explicitly. We do it with race, with religion, with sports, with systems of government – if there’s more than one way to do something, be sure that mankind will find a way to assign a value to each different method that can be compared to the other.

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Profile: The Facilities Manager

Profile seeks to bring you a perspective on the FM world from the people who keep the lights on. Today we’re speaking to Mike, a Facilities Manager for one of the largest asset management firms in the world.

Mike is a Facilities Manager for a large global asset management firm. Here in Victoria he manages a portfolio of 6 buildings in the outer suburbs of Melbourne, a mix of industrial and commercial sites.

In his role, Mike is responsible for both hard and soft services- responsibilities which he splits with a Facilities Co-ordinator. As an outsourced FM, part of Mike’s role is not just to deliver the necessary service to the client, but to also be a brand ambassador for his own firm, and he will be part of contract negotiations when it comes time to renew that relationship. As such, Mike must seek to strike a balance between sparsely staffed key sites and sites with high visibility to the client.

What has been your journey through the industry?

I started before there was an FM industry. I worked in hotels, then found myself managing a CBD commercial building.  From there it formed more into FM when I started managing an FM Helpdesk. Soon I was dealing with contracts and administration, safety, risk management and projects along with managing multiple buildings AND managing staff – then moving on to manage various suburban commercial and industrial buildings. You could say that my journey has been the journey of Facilities Management as a whole!

 

What is the feature you find is most often missing in a work order management system?

Direction.  Most systems are too open source, without clear purpose or really a Point-of-Difference from others available in the marketplace.

 

What stresses do you find come up more in winter than in other seasons?

All of them!  The longer, colder, darker the winter the more stresses seem to come out as it drags on. Apart from the obvious stuff like dealing with numerous daily complaints of low temperatures in the office, there’s stuff like glass panels exploding on damp, cold mornings or being unable to complete projects due to rain. Summer’s not great either!

 

Do you prefer commercial, residential or retail environments?

Commercial and industrial. There’s an expectation amongst the stakeholders that the building is functional and not personal, so there’s less emotion involved when something goes wrong. It’s nice to just focus on fixing something without having to dance around sensitivities as well.

 

Of all trades you encounter, which one would appeal to you if you were to get on the tools?

Building controls technology, if that counts. A lot of the young electricians I speak to are into that as well. It requires a lot more strategic planning and brainpower.

 

Are there skills in Facilities Management that translate well to other industries?

Yeah, pretty much all industries need some facilitation! But specifically, speaking to contractors from different disciplines gives you a broad cross-section of humanity that helps you gain perspective. In less hands-on business environments everyone you speak to would speak the same corporate jargon and have the same day-to-day culture.  

 

Any advice on how tenants/stakeholders requesting a job can best get a quick response?

Pick up the phone!  Being nice and co-operative really does help you remain at the top of your facilities manager’s priority list. If an issue is relatively small and easy to fix, then it’s also easy to ignore through email. But if you call, I can knock it out quickly, which gives me a boost as I see problems being resolved.

 

Do you have a preference between being part of an outsourced FM team, or a direct employee of the tenant or building owner?

No. Both have their challenges and advantages.



Are you in the FM game and want a chance to discuss your role? Contact us at contact@fmclarity.com.au

Profile: The Bid Writer

Profile: The Bid Writer

Profile seeks to bring you a perspective on the FM world from the people who keep the lights on. First in our series is The Bid Writer – the person responsible for turning a bid request into salaries for Facilities Managers and their teams.

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Profile: The Bid Manager

Profile seeks to bring you a perspective on the FM world from the people who keep the lights on. First in our series is The Bid Manager – the person who has to reconcile the requirements of the client with the operational ability of the FM team to deliver.

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Facilities Management Sub-Cultures

Facilities Management Sub-Cultures

If you’re coming to FM from a different operational background, or from a sales and customer service perspective, it can be tough to transition while getting familiar with the sub-cultures and petty rivalries. Here now is a handy field guide to the more basic internal tyre-fires raging on in our little slice of the workforce.

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What Would a Facilities Management Hero Look Like?

Now THAT’S a fun title, eh? You’re probably thinking this is going to be an article about how to best serve tenants and staff members in your buildings, right? Well we might do that eventually. For now we’re going to look at the very serious business of how to cast the role of Facilities Manager as a protagonist in a genre film. Because we really like genre films! Enjoy!

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Tech Graveyards: On Handling E-Waste

Tech Graveyards: On Handling E-Waste

You would think that city offices, chock-full of ambitious and conscientious inner-city twentysomethings, would be more hip to recycling than rural industrial warehouses and manufacturing plants. And you’d probably be wrong. Whereas industrial sites are regulated heavily in how they dispose of their waste, office environments are breeding grounds for little technology ‘graveyards’ – piles of busted mice, keyboards, monitors and cabling that get shoved out of sight into tambours, desk drawers and storage rooms, if not bestrewn on the ground in a forgotten corner of a call centre like a pile of bones.

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The 5 People You Meet in FM

The 5 People You Meet in FM

Facilities Management is a quiet industry, full of quotidian tasks and predictable challenges where nothing can possi-bligh go wrong. Thankfully, there’s a recurring roster of colourful characters you meet on your travels in FM regardless of whether the site is a warehouse, office building or residential tower.

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Primer – VESDA Systems

Primer – VESDA Systems

Facilities Management comes with a suite of impressive acronyms, but few have the straightforward charm of VESDA, or Very Early Smoke Detection Apparatus. This system is used primarily in data centres and other environments where fire or contamination would pose a mission-critical threat.

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