Industry:
Retirement Living
90+ communities and 12,000+ residents
Company Overview
Aveo, headquartered in Sydney with corporate offices in Brisbane and Melbourne, is a leading owner, operator, and manager of retirement communities across Australia. With over 30 years of experience, the organisation serves more than 12,000 residents across a network of over 90 retirement villages, specialising in large-scale asset management and the development of communities that integrate modern facilities with personalised care.
Story Snapshot
Managing a large-scale retirement portfolio led Aveo to seek a more efficient way to handle work orders and asset lifecycles. The transition to a unified system reclaimed hundreds of staff hours and improved service delivery for their 12,000 residents nationwide.
The Challenge
Managing retirement living communities is a complex and demanding task. Traditional legacy or manual systems often increase the burden on facilities management teams and can compromise the sites' safety and compliance.
Aveo faced these challenges using an outsourced provider and sought a solution to bring the management in-house, streamline operations, enhance safety, and improve overall efficiency.
The Solution
FMClarity was chosen as the best fit-for-purpose solution through a competitive tender process, primarily due to its simplicity and user-friendly interface. This interface caters to all stakeholders, including:
End Users
Maintenance Officers
Community Managers
Facility Managers
Contractors
FMClarity simplifies facilities management by consolidating all workflows into a single, cloud-based app. This simplicity enabled a smooth and rapid implementation, transitioning Aveo to a comprehensive in-house solution for their facilities management.
The Outcome
Aveo transitioned from an outsourced provider to FMClarity’s in-house, cloud-based platform to eliminate the weight of manual legacy systems and fragmented workflows. This move to a "single source of truth" centralized operations across their national portfolio, significantly cutting administrative overhead while ensuring consistent site management. By empowering staff with intuitive tools, the transition directly bolstered safety standards and improved the daily living experience for thousands of seniors.
The key outcomes of this implementation include:
Centralised 100+ Villages: Unified facilities management across a nationwide portfolio of over 100 villages and 90 communities.
Enhanced Safety for 12,000+ Residents: Improved compliance and site safety, directly benefiting the daily lives of more than 12,000+ residents.
Reduced Administrative Burden: Streamlined operations by moving management in-house, significantly increasing efficiency.
Trained 150+ Personnel: Conducted in-person training across 5 states to ensure 150+ staff members were proficient in the new system.
Rapid, Flexible Rollout: Leveraged a user-friendly interface that allowed for a smooth transition without the need for mandatory asset tagging.
See what FMClarity can do for your portfolio
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