Industry:
Retirement Living
13,000+ units across 100+ villages
Company Overview
Keyton, headquartered in Sydney, New South Wales, is a premier retirement living specialist managing a vast national portfolio. The organisation operates more than 100 villages across Australia, supporting over 13,000 independent living units, where it focuses on creating safe, vibrant, and well-maintained environments for its residents.
Story Snapshot
With over 100 retirement villages, Keyton needed a robust tool to manage thousands of independent living units and complex asset lifecycles. The integration of FMClarity provided a single source of truth for maintenance, significantly reducing administrative overhead and enhancing resident safety.
The Challenge
Keyton’s primary challenge was the scale and complexity of its national portfolio. The organisation required a facilities management system that could offer total transparency and foster collaboration across a hundred geographically dispersed locations.
A critical requirement was finding a solution robust enough to handle corporate reporting, yet simple enough for hundreds of maintenance officers to use daily without friction. Additionally, the new system had to integrate seamlessly with existing care management applications to ensure a holistic approach to resident service.
The Solution
Keyton selected FMClarity for its centralised, collaborative design. To ensure the platform met their rigorous standards, they initiated a 45-day pilot program across several villages. This phase included intensive staff training and the setup of integrations with existing care applications.
Following the pilot’s success, a strategic, phased rollout was implemented, beginning with a live launch across multiple states before a full nationwide deployment, allowing the team to adjust and optimise the system at every stage.
The Outcome
The adoption of FMClarity has led to significant improvements across Keyton's operations. Key outcomes from the implementation include:
Increased efficiency through streamlined maintenance and facilities management.
Improved confidence in the facilities department and its systems.
Enhanced service delivery and care for residents.
Centralised communications and workflows for better transparency.
Seamlessly integrated with existing care management applications.
These outcomes have fostered better connectivity by providing real-time information to all stakeholders, improved collaboration with increased access to information, and strengthened compliance with consistent quality and safety standards.
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