Industry:
Aged Care and Retirement Living
130+ Care Communities | 13,000+ Beds
Company Overview
Opal HealthCare is a leading Australian provider of aged care, managing an extensive national portfolio of 130+ communities and 13,000 beds. They focus on delivering specialist care and support to residents across a rapidly growing network of facilities.
Story Snapshot
Opal transformed its operations by replacing antiquated paper systems with FMClarity. This digital shift enabled their team to manage over 120,000 work orders with total transparency, ensuring compliance certainty and a higher standard of care for residents.
The Challenge
Opal's primary hurdle was an "antiquated" paper-based system that made it nearly impossible to track maintenance and verify compliance across their national network. National Property Manager Craig Dickson noted the difficulty in determining what work had actually been completed from a compliance standpoint.
The organisation desperately needed to centralise operations and establish a single source of truth for greater accountability.
The Solution
After a competitive RFP process and a successful year-long pilot program that demonstrated clear outcomes, Opal HealthCare selected FMClarity. The implementation was carried out through a strategic, phased rollout using a staggered, hub-by-hub approach to ensure smooth adoption. The project included:
Simplifying maintenance processes and enhancing collaboration.
Comprehensive training for approximately 250+ facilities management personnel across five states.
Providing a user-friendly platform designed specifically for the FM industry by a facilities manager, offering a system "totally different" from traditional accounting-based software.
The Outcome
The implementation of FMClarity yielded significant results, fundamentally reshaping how facilities management is conducted at Opal HealthCare. Key outcomes include:
Increased efficiency in maintenance and enhanced confidence in the FM department's capabilities.
Massive productivity gains, with Opal completing around 120,000+ work orders over the last two years.
Compliance certainty, providing the "comfort to know that compliance work is actually being done now."
Enhanced quality of care for residents by enabling streamlined workflows and centralised communications.
Establishing a new industry benchmark for business agility, problem resolution, and data-driven decision-making.
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