Industry:
Disability Services
30+ Sites | 300+ Personnel
Company Overview
Mercy Connect is a prominent NDIS service provider in Australia, operating across more than 30 diverse sites with a dedicated team of 300+ staff members. They focus on supporting individuals with disabilities, requiring centralised facilities management to maintain operational efficiency within a complex, low-margin industry.
Story Snapshot
Mercy Connect achieved extraordinary operational savings, reclaiming over 1,500 human hours annually through FMClarity’s centralised system. By empowering their workforce with an intuitive mobile app, they transitioned from a reactive approach to a proactive efficiency model.
The Challenge
Mercy Connect operates in a low-margin sector, necessitating a constant focus on efficiency for financial sustainability. Their primary hurdle was the decentralised management of maintenance across 30+ sites, which led to significant inefficiencies in reporting and tracking issues.
Without a unified system, the organisation faced frequent delays and communication breakdowns, making it difficult to prioritise or manage maintenance requests effectively for their 300+ staff members.
The Solution
The organisation prioritised an intuitive, centralised system to streamline its fragmented operations. Mercy Connect chose FMClarity to provide a platform that was easy for their large workforce to adopt, specifically leveraging:
A powerful mobile app that empowered staff to report maintenance requests efficiently.
A simple 3-step process for logging new work requests with ease.
Centralised oversight that allowed a dedicated team to manage all requests effectively.
Detailed reports providing enhanced visibility and compliance support across their extensive network.
The Outcome
The implementation of FMClarity marked a fundamental shift from a reactive, cost-cutting mindset to a proactive focus on efficiency. Key results include:
Tangible time savings of at least 1,500+ human hours annually.
Transformation of maintenance management from a chaotic endeavor into a cohesive and streamlined process.
Enhanced transparency and collaboration with leadership through real-time data and work order reports.
Establishing a modern, centralised solution that supports informed decision-making and business agility.
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