Industry:
Aged Care and Retirement Living
3,000+ Beds | 13,000+ Independent Units
Company Overview
Southern Cross Care (Tasmania) Inc., headquartered in Hobart, is Tasmania’s largest aged care provider. With a workforce of over 1,300 staff members, the organisation operates a diverse network of residential care facilities, retirement villages, and home care services, specialising in regional facility management.
Story Snapshot
By implementing FMClarity, Southern Cross Care Tasmania achieved a staggering efficiency gain, allowing them to absorb a 25% staff attrition rate without hiring replacements. The platform unified their data into a single source of truth, empowering teams to deliver superior care.
The Challenge
Southern Cross Care Tasmania faced the complex task of managing an extensive portfolio without a centralised system. They lacked a unified platform to consolidate property data, making it difficult for maintenance officers to access reliable, real-time information.
The goal was to find a user-friendly solution that could improve data management, enhance transparency, and ultimately elevate the quality of care provided to their residents across the state.
The Solution
FMClarity was selected to address these challenges. The platform helped SCC to:
Simplify maintenance and facilities management workflows.
Enhance collaboration and transparency across the organisation.
Provide a user-friendly system for all facilities management staff.
Improve service delivery and the quality of care for residents.
Centralise communications and workflows.
Serve as a single source of truth for all property-related information.
The Outcome
The adoption of FMClarity led to notable return on investment and positive operational outcomes:
Staffing Efficiency: Reclaiming enough time to absorb a 25% attrition rate in maintenance staff without needing replacements.
Increased Efficiency: Workflows were streamlined, significantly improving the speed of facilities management tasks.
Enhanced Confidence: The FM team gained total confidence in their ability to manage the portfolio effectively.
Improved Service Delivery: Enhanced efficiency directly contributed to a higher quality of care for residents.
Data Consolidation: All property data was successfully unified into one single source of truth.
See what FMClarity can do for your portfolio
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