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Work Order Management

From Request To Invoice.

Without The Chaos.

FMClarity manages the entire work order lifecycle in one platform. Less admin, less chasing, more of your day back.

TRUSTED BY leading australian brands

TRUSTED BY leading australian brands

SOUND FAMILIAR?

Work orders shouldn't take 10 touchpoints to close.

See how FM teams handle work orders today — and how FMClarity changes everything.

SOUND FAMILIAR?

Work orders shouldn't take 10 touchpoints to close.

See how FM teams handle work orders today — and how FMClarity changes everything.

How most FM teams handle their work orders

Issues reported via text or phone. No records created.

Work orders manually created, emailed to contractors, tracked on spreadsheets.

Status updates require phone calls. No reply means another follow-up.

Quotes, photos, and reports arrive via email. Easy to lose in the noise.

Invoice matching is manual. No visibility on quoted vs. charged.

Reporting takes hours at end-of-month when nothing is in one place.

Use one platform for the entire work order lifecycle

Staff report issues in seconds from any device. Work orders created automatically.

Work orders dispatched to the approved contractor with a single click.

All stakeholder communication happens live within the work order.

Quotes, photos, and reports auto-filed against the correct site immediately.

Invoices automatically matched to the work order and GL code, ready for approval.

Complete timestamped records generated automatically. Searchable and audit-ready.

A smarter inbox built for the pace of facilities management

Keep your FM team focused on what needs action, not what's already been handled.

A smarter inbox built for the pace of facilities management

Keep your FM team focused on what needs action, not what's already been handled.

Simple Request Submission

Staff, residents, and maintenance officers can report an issue in seconds from any device. Converted to work orders instantly.

Simple Request Submission

Staff, residents, and maintenance officers can report an issue in seconds from any device. Converted to work orders instantly.

Facilities

States

Channels

MARCH

Pipe Burst Residents Lounge

#requester

Water coming through, urgent.

Mar 13

HVAC Leaking Unit 4

#internal

Still dripping, needs a part.

Mar 13

Boiler Faulty East Wing

#internal

Techs booked for Friday.

Mar 03

Grab Rail Loose Room 14

#requester

Resident flagged this morning.

Feb 28

Lift Jammed Level 2

Completed this request

Feb 13

Door Stiff Main Entrance

#internal

Hinge needs replacing.

Feb 02

Live Chat Channels

Replace email chains permanently. All stakeholder communication lives inside the work order.

Live Chat Channels

Replace email chains permanently. All stakeholder communication lives inside the work order.

Work Order

WO-2847

WO-2847

Pipe Birst Residents Lounge

#requester · Staff

Water through the celling

#requester · FM

On it, isolating now.

#internal · FM

Dave, get a plumber

#internal · MO

On it, isolating now.

Document Auto-Filing

Images, quotes, reports, and certificates auto-filed by site, service, and document type.

Document Auto-Filing

Images, quotes, reports, and certificates auto-filed by site, service, and document type.

Contractor Attendance & Time Updates

Contractors notify the FM team of attendance times and any changes directly in-platform. No more phone calls.

Contractor Attendance & Time Updates

Contractors notify the FM team of attendance times and any changes directly in-platform. No more phone calls.

Defect & Corrective Works

Raise corrective work orders directly from the original job. Linked automatically.

Defect & Corrective Works

Raise corrective work orders directly from the original job. Linked automatically.

Smart Work Order Matching

Duplicate work orders identified before being issued. Reduce rework and double-handling.

Smart Work Order Matching

Duplicate work orders identified before being issued. Reduce rework and double-handling.

Contractor Dispatch & Approval Workflows

Align chosen contractors with the correct services and dispatch work orders directly through approval workflows.

Contractor Dispatch & Approval Workflows

Align chosen contractors with the correct services and dispatch work orders directly through approval workflows.

Mobile Access

Receive, attend, and close jobs from the field. Full work order functionality on any device, anywhere.

Mobile Access

Receive, attend, and close jobs from the field. Full work order functionality on any device, anywhere.

Invoice Matching & GL Auto-Coding

Invoices automatically matched to the originating work order and mapped to the correct GL code. Approve, query, or escalate directly in-app.

Invoice Matching & GL Auto-Coding

Invoices automatically matched to the originating work order and mapped to the correct GL code. Approve, query, or escalate directly in-app.

Work Order

WO-2847

summary

HVAC Leaking Unit 4

Supplier

Apex HVAC Services

Quoted Amount

$1,240.00

GL Code

6120 — Maintenance

INVOICE

INV-00491

description

HVAC repair & parts — Unit 4

Supplier

Apex HVAC Services

INVOICED AMOUNT

$1,240.00

GL Code — Auto-coded

6120 — Maintenance

MATCHED

Amounts, contractor, and GL code

GL auto-coded

No manual processing required

WO-2847

INV-00491

4 fields matched with INV-00491

summary

HVAC Leaking Unit 4

matched

Supplier

Apex HVAC Services

matched

Quoted Amount

$1,240.00

matched

GL Code

6120 — Maintenance

matched

MATCHED

Amounts, contractor, and GL code

GL auto-coded

No manual processing required

REAL RESULTS

Helping FM teams manage 1,500+ sites

Trusted world-wide. Loved by teams. Backed by experts.

  • Rick Johnson

    GM Facilities, Projects & Logistics

  • Craig Dickson

    National Property Manager

  • Max Wang

    Chief Financial Officer

  • Chris Beaumont

    National Asset & Compliance Manager

DESIGNED FOR EVERY ROLE

Designed for use by anyone

FMClarity tailors its functionality based on role, making using it easy.

Portfolio Manager

Facility Manager

Maintenance Officer

Non-FM Users

Total visibility. Full control. No micromanagement.

Your entire work order register is visible from a single dashboard, without being pulled into day-to-day.

Craig Dickson

Compliance Solved at the Press of a Button

Our old paper system made compliance impossible to track. FMClarity solved those issues instantly. It's user-friendly, smart, and made for both our maintenance and property teams. I highly recommend FMClarity.

Portfolio-wide work order register with live status across all sites.

Delegation of authority — control who can issue and approve jobs at each spend threshold.

25+ pre-built analytics reports cover expenditure, contractor SLA, work order volumes, and more.

Invoice matching and GL auto-coding remove manual finance processing.

Portfolio Manager

Facility Manager

Maintenance Officer

Non-FM Users

Total visibility. Full control. No micromanagement.

Your entire work order register is visible from a single dashboard, without being pulled into day-to-day.

Portfolio-wide work order register with live status across all sites.

Delegation of authority — control who can issue and approve jobs at each spend threshold.

25+ pre-built analytics reports cover expenditure, contractor SLA, work order volumes, and more.

Invoice matching and GL auto-coding remove manual finance processing.

© 2026 FMClarity

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