In Australian aged care management the physical facility is an active component of service delivery, playing a central role in determining resident well-being while serving as the critical evidence base for demonstrating regulatory compliance. The "Aged Care Quality Standard 5: Organisation’s Service Environment" clearly stipulates that aged care providers must provide a safe, clean, well-maintained, and comfortable environment. For facilities managers (FMs), rising operational demands and increasingly stringent regulatory reviews have made meeting this standard far more complex.